Refund Policy
A legal disclaimer
At A1 Masale, customer satisfaction is our top priority. We take great care in sourcing, processing, and packaging our spices to ensure the highest quality standards. Please read our refund and return policy carefully.
1. No Return on Opened Products
Due to the nature of food and spice products, opened or used items are not eligible for return or refund for hygiene and safety reasons.
2. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery.
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The product must be unused and in its original packaging.
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Clear photos or videos of the issue must be provided for verification.
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Once approved, we will offer a replacement or refund, as applicable.
3. Wrong Item Delivered
In case an incorrect item is delivered:
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Inform us within 48 hours of receiving the order.
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The item must be unopened and in original condition.
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We will arrange a replacement or issue a refund after verification.
4. Refund Process
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Approved refunds will be processed within 7–10 business days.
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Refunds will be made using the original payment method.
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Any shipping or handling charges are non-refundable unless the error is from our side.
5. Non-Refundable Situations
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Refunds will not be issued in the following cases:
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Change of mind after purchase
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Improper storage or misuse of the product
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Delays caused by courier or external factors beyond our control
6. Contact Us
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For refund or return-related queries, please contact our customer support team with your order number and details of the issue.
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A1 Masale reserves the right to modify this policy at any time without prior notice.
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Thank you for choosing A1 Masale — Pure Taste, Trusted Quality.