Shipping Policy
A legal disclaimer
At A1 Masale, we strive to ensure timely and safe delivery of our products. Please read our shipping policy carefully, especially regarding third-party logistics and courier services.
1. Shipping Method
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All orders placed with A1 Masale are shipped through third-party courier or delivery partners.
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We do not own or operate delivery vehicles.
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Delivery services are subject to the terms, conditions, and operational policies of the respective courier companies.
2. Order Processing Time
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Orders are usually processed within 1–3 business days after successful payment confirmation.
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Processing time does not include shipping or transit time.
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Orders placed on weekends or public holidays will be processed on the next working day.
3. Estimated Delivery Time
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Delivery timelines are estimated only and may vary depending on location, courier availability, weather conditions, or unforeseen circumstances.
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A1 Masale is not responsible for delays caused by third-party courier services.
4. Shipping Charges
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Shipping charges, if applicable, will be calculated and displayed at the time of checkout.
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Any additional charges imposed by the courier (remote area fees, customs duties, etc.) shall be borne by the customer.
5. Order Tracking
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Tracking details will be shared once the order is dispatched, subject to availability from the courier partner.
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Customers are responsible for tracking their shipment using the provided information.
6. Delivery Issues
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If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept the order, re-shipping costs will be borne by the customer.
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A1 Masale is not liable for lost, delayed, or damaged shipments once handed over to the third-party courier.
7. Damaged or Missing Items
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In case of damaged, tampered, or missing items, customers must report the issue within 48 hours of delivery.
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Clear photos or videos of the package and product are required for verification.
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Claims will be reviewed in coordination with the courier partner.
8. International Shipping (If Applicable)
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International shipments may be subject to customs inspection, duties, taxes, or delays.
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A1 Masale is not responsible for customs clearance delays or additional charges imposed by authorities.
9. Change of Address
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Address changes are not allowed once the order is dispatched.
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Customers are responsible for providing accurate and complete shipping information at checkout.
10. Policy Updates
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A1 Masale reserves the right to modify this Shipping Policy at any time without prior notice.